The following information provides a summary of the basic rights and obligations of both EastLink (also referred to as "the Company", "we" or "our") and our customers (also referred to as "you"/"your") with respect to EastLink's provision of Beyond Tech Support. Eastlink's Beyond Tech Support Service provides you with access to trained individuals who can provide technical assistance for your home network, computers and other connected devices. All support is provided via remote access to your device and over the phone, so you can call for help from anywhere with an Internet connection.
Eastlink offers Beyond Tech Support on a monthly subscription basis, where you may contact Eastlink 24 x 7 to address any support requirement for your home network, computers and other connected devices. For customers who have not yet subscribed at the time they call Beyond Tech Support for immediate assistance, a one-year subscription is included in the fee for the Immediate Fix. Pricing for Eastlink Beyond Tech Support Services ("Services") for monthly subscription plans and the Immediate Fix are shown below, not including applicable taxes. Prices shown below are subject to change. For more information on pricing options and your subscription, please call Eastlink at 1-888-345-1111.
|Immediate Fix ||Fix fee, includes year subscription|
|Immediate Fix Single PC/device ||$129.95|
|Immediate Fix Whole Home (up to 7 PCs/devices) ||$169.95|
|Registration ||Monthly Subscription fee|
|Single PC/device ||$9.95|
|Whole Home (up to 7 PCs/devices) ||$14.95|
By using the Services provided by Eastlink, you expressly agree to be bound by the terms listed below, as well as the Terms of Service and Eastlink's Acceptable Use Policy, both of which are may be amended from time to time and can be found on Eastlink's website at www.eastlink.ca.
Billing: Charges will commence on the date you register for EastLink's Beyond Tech Support Service. Regularly recurring charges are billed in advance and charges incurred on a per-use basis are billed in arrears. See Eastlink's Terms of Service for additional details.
Your service: You agree that you are the owner or lawful operator of the computer, the devices and/or other equipment (your "Equipment") used in conjunction with Eastlink's Beyond Tech Support Service. You authorize third-party agent(s) acting on Eastlink's behalf for the provision of the Beyond Tech Support Service to (i)take remote control of your Equipment, (ii) access or modify the Equipment's settings, (iii) download, install, uninstall, use, update and upgrade third-party software, (iv) accept third-party license agreements on your behalf for the use of such third-party software or tools in the provision of Eastlink's Beyond Tech Support Service. You agree that Eastlink and our agent are not responsible in any way for any damage or changes made to your Equipment for the provision of this Service.
Terminating service: You can cancel this Service Agreement at any time by calling Eastlink Customer Care at 1-888-345-1111. Applicable charges continue to apply until the billing stop date indicated in your final invoice from Eastlink. Where you have paid in advance for service, Eastlink will rebate the portion that was paid for service for the period after the termination date. Any such rebate will first be applied in payment of any amounts you owe to Eastlink.
Availability of services/Limit of Liability: You acknowledge that Eastlink's Beyond Tech Support Service may not always be available depending on your geographic location, or due to maintenance or service disruptions. Some Equipment may be unable to receive the Beyond Tech Support Service even where initial testing indicated that your connection and your Equipment qualified. EXCEPT AS PROHIBITED BY ANY LAWS THAT APPLY TO EASTLINK, WE DO NOT WARRANT THAT YOUR DEVICE OR SERVICES WILL OPERATE ERROR-FREE OR WITHOUT FAILURE OR INTERRUPTION,OR THAT ANY COMMUNICATIONS WILL BE PRIVATE OR SECURE. EASTLINK IS NOT LIABLE TO YOU OR ANYONE USING YOUR DEVICE OR THE SERVICES, OR ANY THIRD PARTIES, INCLUDING (WITHOUT LIMITATION)FOR ANY DIRECT OR INDIRECT DAMAGES, LOSS OF PROFITS, PROPERTY, EARNINGS, BUSINESS OPPORTUNITIES, OR DATA OR ANY OTHER LOSS, HOWEVER CAUSED. SEE OUR TERMS OF SERVICE FOR ADDITIONAL DETAILS.
The Services do not include: (i) training on hardware or software use; (ii) computer programming; (iii) software development; (iv) product repair or replacement; (v) support for Windows